FAQ
Orders
How long does order processing take?
Orders are typically processed within 1–3 business days after payment is confirmed.
Can I cancel or change my order?
We accept cancellation requests within 12 hours of purchase. After that, your order may already be processed.
To request a change or cancellation, contact us at hello@escapehausclub.com as soon as possible.
How do I know if my order was successful?
You’ll receive an order confirmation email after your purchase is completed.
Shipping
How long does shipping take?
Estimated shipping times are:
- United States: 5–12 business days
- International: 7–21 business days
Shipping times may vary depending on your location and carrier delays.
Do you ship internationally?
Yes, we may ship internationally depending on your location and checkout availability.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information, if available.
My package says delivered, but I didn’t receive it
Please check with neighbors, household members, or your local carrier first. If you still need help, contact us at hello@escapehausclub.com.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery, as long as the item is unworn, unwashed, and in its original condition.
Do you offer refunds?
Yes, approved returns are refunded to the original payment method. Shipping fees are non-refundable unless the item was damaged, defective, or incorrect.
What if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery at hello@escapehausclub.com with your order number and clear photos of the issue.
Products
How do your tees fit?
Our tees are designed for a streetwear-inspired fit. Please check the product page sizing details before ordering.
Will the product look exactly like the photos?
We do our best to display products as accurately as possible. However, slight differences in color may occur due to screen settings and lighting.
Are your products limited?
Some products may be released in limited quantities and may not be restocked once sold out.
Payments
What payment methods do you accept?
We accept secure payment methods available at checkout.
Is checkout secure?
Yes, all transactions are processed through secure payment providers and encrypted checkout systems.
Contact
How can I contact you?
For support, email us at:
We aim to respond within 24–48 business hours.