Privacy Policy

Last updated: August 30, 2026

Escape Haus operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with access to our digital products and services (the "Services"). Escape Haus is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, email address, billing address, phone number, and other contact information you provide.

• Financial and transaction information, including payment-related information, transaction details, payment method, payment confirmation, and other information necessary to process purchases. Payment information may be collected and processed by Shopify and our payment providers.

• Account information, including your username, password, preferences, and settings, if you create an account.

• Purchase and transaction information, including products you view, add to your cart, purchase, or otherwise interact with, as well as your purchase history.

• Communications with us, including information you provide when contacting customer support or otherwise communicating with us.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information about how, when, and where you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, purchase a product, use the Services, subscribe to communications, contact us, or otherwise provide information to us.

• Automatically through the Services, including through cookies and similar technologies when you visit or use our website.

• From our service providers, including providers that help us operate our website, process payments, deliver digital products, analyze data, provide customer support, or perform other services on our behalf.

• From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Provide, Operate, and Improve the Services

We may use your personal information to:

• Provide and maintain our Services.

• Process and fulfill your purchases.

• Provide access to digital products and related materials.

• Process payments and transaction-related information.

• Maintain and manage customer accounts where applicable.

• Remember preferences and improve your experience.

• Understand how customers use our website and products.

• Develop and improve our products and Services.

• Provide customer support and respond to inquiries.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including to:

• Send marketing and promotional communications where permitted by law.

• Provide information about products, services, or offers that may be relevant to you.

• Measure and improve the effectiveness of our advertising.

• Show advertisements on our Services or third-party websites and platforms.

• Measure interactions with advertisements and other marketing activities.

Where required by applicable law, we will obtain consent or provide appropriate mechanisms to opt out of marketing communications or certain forms of targeted advertising.

Security and Fraud Prevention

We may use personal information to authenticate accounts, process transactions securely, detect and investigate suspected fraudulent, illegal, unsafe, or malicious activity, protect our Services and users, and maintain the security of our systems.

If you create an account, you are responsible for keeping your account credentials secure.

Communicating With You

We may use your personal information to:

• Respond to customer service inquiries.

• Provide information relating to purchases or digital-product access.

• Send administrative or transactional communications.

• Maintain our business relationship with you.

Legal Reasons

We may use personal information to comply with applicable laws and regulations, respond to valid legal processes or government requests, investigate or participate in legal proceedings, enforce our terms and policies, and protect our rights, property, Services, users, or others.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.

These circumstances may include:

• Service providers, including Shopify, payment processors, website providers, analytics providers, customer-support providers, email and marketing providers, cloud-storage providers, and other vendors that help us operate our business.

• Business and marketing partners, where appropriate, to provide advertising, analytics, measurement, or marketing services.

• Advertising and technology platforms, where applicable, to measure advertising performance, deliver advertisements, and provide relevant advertising in accordance with applicable law and available privacy controls.

• When you direct or consent to disclosure, such as when you request that we share information with a third party or use a third-party integration.

• Our affiliates or corporate group, where applicable.

• Business transactions, such as a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction.

• Legal and safety purposes, including compliance with applicable legal obligations, responding to lawful requests, enforcing our policies, and protecting our rights, users, or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through our Services may be transmitted to and processed by Shopify and third parties that may be located in countries other than where you reside.

Shopify may also process information obtained through your interactions with our store and other Shopify services to provide certain features, analytics, security, advertising, and other services.

To learn more about how Shopify processes personal information and the privacy rights available to you, please review the Shopify Privacy Policy and Shopify's privacy resources.

Depending on where you live, you may also be able to exercise certain rights regarding personal information processed by Shopify through Shopify's privacy tools.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate the Services, remember preferences, understand how visitors interact with our website, measure advertising performance, and provide relevant advertising where permitted by applicable law.

Depending on your location, you may have choices regarding certain cookies, tracking technologies, or targeted advertising.

Where required, we will provide appropriate consent or opt-out mechanisms.

Third-Party Websites and Links

Our Services may contain links to websites, applications, or online platforms operated by third parties.

If you follow a link to a website or service that is not operated or controlled by Escape Haus, you should review that third party's privacy policy and terms.

We are not responsible for the privacy, security, or practices of third-party websites or services.

Children's Data

Our Services are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us using the contact information below so that we can review and, where appropriate, delete the information.

Security and Retention of Your Information

No security measure is completely secure, and we cannot guarantee the absolute security of your personal information.

We take reasonable measures to protect personal information against unauthorized access, use, alteration, or disclosure.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights:

• Right to Access / Know: You may have the right to request access to personal information we hold about you.

• Right to Delete: You may have the right to request deletion of personal information we maintain about you, subject to applicable exceptions.

• Right to Correct: You may have the right to request correction of inaccurate personal information.

• Right to Portability: You may have the right to receive certain personal information in a portable format and, in certain circumstances, request that it be transferred to another organization.

• Right to Opt Out of Certain Marketing: You may have the right to opt out of certain marketing communications.

• Right to Opt Out of Certain Targeted Advertising or Sharing: Depending on where you reside, you may have rights relating to the use or sharing of personal information for targeted advertising or similar purposes.

• Right to Object or Restrict Processing: Depending on applicable law, you may have the right to object to or request restriction of certain processing activities.

• Right to Withdraw Consent: Where processing is based on consent, you may have the right to withdraw that consent.

You may exercise applicable rights by contacting us using the contact information provided below.

We may need to verify your identity before processing certain requests, as permitted or required by law.

We will not discriminate against you for exercising rights available to you under applicable law.

Marketing Communications

If you receive promotional emails from us, you may unsubscribe at any time using the unsubscribe option provided in the communication.

Even if you opt out of promotional communications, we may still send non-promotional communications relating to your purchases, account, security, or other necessary matters.

Complaints

If you have concerns about how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to lodge a complaint with your applicable data protection authority.

International Transfers

Your personal information may be transferred to, stored, or processed in countries other than the country in which you reside.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal requirements, or other operational reasons.

When we make changes, we will update the "Last updated" date and provide any notices required by applicable law.

Contact

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Escape Haus
Email: hello@escapehausclub.com
Website: escapehausclub.com