Refund policy

At Escape Haus Club, we want you to be happy with your order. If something isn’t right, we’re here to help.

Returns
We accept returns within 7 days of delivery.

To be eligible for a return, your item must be:

Unworn
Unwashed
In its original condition
In the original packaging, if applicable
We reserve the right to refuse returns that show signs of wear, washing, damage, or alteration.

Non-returnable items
The following items cannot be returned:

Items marked as final sale
Gift cards
Personalized or custom-made items
Items returned without prior approval, if required

Damaged, defective, or incorrect items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

hello@escapehausclub.com

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging
If your claim is approved, we will offer a replacement, store credit, or refund where appropriate.

Refunds
Once we receive and inspect your returned item, we will notify you if your refund is approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.

Shipping fees are non-refundable, unless the return is due to our error or the item arrived damaged or defective.

Return shipping
Customers are responsible for return shipping costs unless:

The item arrived damaged
The item is defective
We sent the wrong item
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Exchanges
We currently do not guarantee direct exchanges. If you need a different size or item, please contact us at hello@escapehausclub.com and we’ll let you know the best option.

Cancellations
Orders may only be cancelled within 12 hours of purchase. After that, your order may already be processed and shipped.

To request a cancellation, contact us as soon as possible at:

hello@escapehausclub.com

Late or missing refunds
If you haven’t received your refund yet:

Check your bank account again
Contact your card provider or bank, as processing times can vary
If you still need help, email us at hello@escapehausclub.com
Contact
If you have any questions about returns or refunds, contact us at:

hello@escapehausclub.com