Shipping policy

Thank you for shopping with Escape Haus Club. We’re committed to getting your order to you as quickly and smoothly as possible.

Order processing time
Orders are typically processed within 1–3 business days after payment is confirmed.

Please note:

Orders are not processed on weekends or public holidays
During high-volume periods, product launches, or promotions, processing times may be slightly longer
Shipping times
Estimated shipping times vary depending on your location and the shipping method selected at checkout.

Typical delivery estimates:

United States: 5–12 business days
International orders: 7–21 business days
These delivery times are estimates only and are not guaranteed.

Shipping fees
Shipping costs are calculated at checkout based on your location and selected shipping method.

Any applicable shipping charges will be clearly shown before you complete your purchase.

Order tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.

Please allow some time for tracking updates to appear after your order has been dispatched.

Delays
We are not responsible for shipping delays caused by:

Courier or postal service disruptions
Customs clearance
Weather conditions
Incorrect shipping information provided by the customer
High order volumes
Other factors outside our control
Incorrect address
It is the customer’s responsibility to ensure that the shipping address provided at checkout is correct.

If an incorrect or incomplete address is provided and the order cannot be delivered, we are not responsible for lost packages or additional shipping charges required to resend the order.

If you notice an address error, contact us as soon as possible at:

hello@escapehausclub.com

We cannot guarantee changes once an order has been processed.

Lost, stolen, or marked-delivered packages
Escape Haus Club is not responsible for packages lost, stolen, or marked as delivered by the carrier.

If your package shows as delivered but you have not received it, we recommend:

Checking with neighbors or household members
Contacting the shipping carrier directly
Reaching out to us at hello@escapehausclub.com so we can try to assist
Customs, duties, and taxes
For international orders, customs duties, import taxes, and other fees may apply depending on your country.

These charges are the responsibility of the customer and are not included in the item price or shipping cost unless otherwise stated.

Split shipments
In some cases, your order may be shipped in separate packages depending on product availability or fulfillment needs.

If this happens, you will receive tracking details for each shipment where available.

Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

hello@escapehausclub.com

Include:

Your order number
A description of the issue
Clear photos of the item and packaging
We will review the issue and work to resolve it as quickly as possible.

Contact
If you have any questions about shipping, please contact us at:

Escape Haus Club
Email: hello@escapehausclub.com
Website: escapehausclub.com